Are your pet caregivers insured and bonded?
What areas in NYC do you cover for your services?
What is your cancellation policy?
How do you ensure the safety of pets during walks or in-home stays?
Can I receive updates about my pet during services?
Absolutely! We provide regular updates via text or email during our services. You can expect photos, videos, and quick messages about how your pet is doing, ensuring you feel connected and reassured about your pet’s care.
Do you offer any packages or discounts for multiple services?
Yes, we offer various packages that bundle services like walking and grooming at a discounted rate. We also provide special promotions for long-term bookings and for new clients. Please check our website or contact us for the latest offers.
How do you handle pets with special needs or medical conditions?
What training do your pet caregivers receive?
All our pet caregivers undergo rigorous training, including pet behavior, first aid, and customer service to ensure they provide the best possible care. We also ensure they continue to learn and grow by providing ongoing training and resources related to pet health, new safety protocols, and customer care practices. This training ensures our team is knowledgeable and equipped to handle a variety of pet care situations.