Are your pet caregivers insured and bonded?

Yes, all of our pet caregivers are fully insured and bonded. We take these steps to ensure that both your pet and property are protected during our services.

What areas in NYC do you cover for your services?

We serve numerous neighborhoods across New York City, including Manhattan, Brooklyn, and Queens. Please contact us directly to confirm service availability in your specific area.

What is your cancellation policy?

We understand that plans can change. You can cancel any service free of charge up to 24 hours before the scheduled time. Cancellations made less than 24 hours before the appointment may be subject to a fee.

How do you ensure the safety of pets during walks or in-home stays?

Safety is our top priority. Our caregivers follow strict guidelines to ensure pets are secure at all times, using only approved harnesses and leashes during walks and ensuring pets are never left unattended in unsafe conditions. Additionally, all staff are trained to handle emergency situations and provide first aid if needed.

Can I receive updates about my pet during services?

Absolutely! We provide regular updates via text or email during our services. You can expect photos, videos, and quick messages about how your pet is doing, ensuring you feel connected and reassured about your pet’s care.

Do you offer any packages or discounts for multiple services?

Yes, we offer various packages that bundle services like walking and grooming at a discounted rate. We also provide special promotions for long-term bookings and for new clients. Please check our website or contact us for the latest offers.

How do you handle pets with special needs or medical conditions?

We are experienced in caring for pets with special needs, including those requiring medication or specific care routines. When you book a service, we’ll discuss your pet’s specific needs to ensure we provide the appropriate care. Our caregivers are trained to administer medications and to recognize the signs of distress or medical emergencies, ensuring your pet’s health and safety at all times.

What training do your pet caregivers receive?

All our pet caregivers undergo rigorous training, including pet behavior, first aid, and customer service to ensure they provide the best possible care. We also ensure they continue to learn and grow by providing ongoing training and resources related to pet health, new safety protocols, and customer care practices. This training ensures our team is knowledgeable and equipped to handle a variety of pet care situations.

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    847B St. John's Place, Brooklyn, New York.
    +1 347-425-0269
    Mon - Sun: 8AM - 8PM